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9/1/18
SidelineSwap.com

SRR FAQ


What is skiracereg.com and how does it work?

What fees does skiracereg.com charge me?

When am I charged by skiracereg.com?

What is a 'Personal Account'?

I finished the new member sign up and haven't received my activation email!

I received my activation email but the link doesn't take me to the site. What is the 'browser's address box' I have to cut and paste the link into?

What browsers has the site been tested to work with?

How will charges from skiracereg.com appear on my credit card?

How can I find out more about charges to my account?

What happens if I disagree with a charge to my account?

What is skiracereg.com and how does it work?

skiracereg.com is an online race registration and membership system. Most of the USSA Masters Race Series will be utilizing it to provide online registration and membership services. You will need to set up an account to register online for races at skiracereg.com. Fortunately this process is easy.

The participating Race Series have their member roster on the site so that if you have been a member of a participating Race Series before, you are most likely going to be able to simply claim your existing member record. New members may also join their home Race Series. It is important to note that you only need to create one account to be able to register for races in all the participating Race Series, so make sure you join your home race series; the Race Series that you consider your primary one.

In the event that your home Race Series is not participating in skiracereg.com online registration, you may create an account with skiracereg.com itself at no cost. This will permit you to register for races outside of your home Race Series, taking advantage of the convenience of online registration and paying with a credit card.

Renewing Members: During the roster import process, a user name was automatically assigned to your membership record. It consists of your first initial and your last name. In the case of conflicts, a number was added to the user name. Simply click on the log in help link just below the Home menu item.

Enter your user name in the Log In Help page by entering your first initial and your last name in the text box labeled Enter User Name, then click Send Password Help. An email will be sent to the address that was uploaded with your membership record. Open the email and click on the link to be taken to a page to enter your own password. When you have succeeded in updating your password you may simply log in and follow the steps to renew online.

If your user name turns out not to be your first initial followed by your last name, then select your Race Series from the list, enter your email address your Race Series would have from last season and click Send User Name. You will receive an email with your user name at the email address that you entered. Once you have your user name use it to as described above to Send Password Help.

Rocky Mt. members may use the user name and password that they used the previous season; the user names and passwords were simply transferred from the old RM system.

New members: Simply click on the Sign Up menu choice to start the new member sign up process. You will be prompted to select your home race series. For instance if you primarily race in Intermountain/Northern, select that option from the list and click Continue.

Depending on your Race Series policy, you may be required to supply a credit card; some race series will permit you to sign up without one.

The process for renewing online and becoming a new member is the same for the rest of the process with the exception that new members will assign themselves a user name and password and must confirm their email address and finalize the sign up process by responding to an email that is sent after selecting their user name. Both new and renewing members will pay for their Race Series’ membership registration fee, if one is charged by the Race Series, during the sign up or renewal process.

You may enter races and cancel your entry anytime up until the deadline for online race registration without incurring any charges whatsoever. Race fees are only assessed to credit cards after the race has taken place. Credit card information is stored in an ultra-secure database at the credit card gateway company. No one at skiracereg.com or any of the race series has access to your private credit card information. Any attempt, successful or not, to charge your card will result in an email being sent to the email address you provide us when supplying your credit card information.

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What fees does skiracereg.com charge me?

The fees for races and membership registration that you see are what you will pay. Not a penny more.

skiracereg.com is provided by your Race Series as a service to you. Your Race Series has paid a fee for this service so you don't have to pay an extra penny when you sign up or cancel your race registrations.

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When am I charged by skiracereg.com?

During the sign up process your race series may or may not collect their membership registration fees from you. Renewing members will pay their membership registration fee after they enter their payment information. New members will be charged after they have activated their account by responding to an email that is sent by the site.

You may enter races and cancel your race entries anytime up until the deadline for online race registration without incurring any charges whatsoever. Race fees are only assessed to your method of payment after the race has taken place.

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What is a 'Personal Account'?

Personal Accounts are used by the Race Series to track cash and check purchases associated with your Race Series membership and participation.

After a race, for instance, the Race Series uploads the results from the race to generate invoices to charge participants in the race. People that are paying with credit cards are invoiced and their cards charged. Racers that pay with cash or check before or at the race are also invoiced, however, their cash or check payment is recorded and an invoice against their 'personal account' (not a credit card) is sent by email.

Personal accounts are also used to record cash or check payment of membership registration fees.

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I finished the new member sign up and haven't received my activation email!

  • The email was sent from the email address: webmaster@skiracereg.com. Add the address to your safe senders list.
     
  • Make sure the email hasn't been put in your spam or junk email folder. If it has been placed there mark it as not spam or junk then follow the instructions in the email.
     
  • If you still haven't found the email, just use the user name and password to log in to skiracereg.com. The system will recognize that you haven't completed the activation process and immediately send you another activation email. It will also tell you the address that it is sending the email to. If you mis-typed the email address, of course, you won't get the email. ;o) Send an email to webmaster@skiracereg.com or your Race Series administrator and we will correct the email address so that you will receive the email on your next attempt to log in. 

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I received my activation email but the link doesn't take me to the site. What is the 'browser's address box' I have to cut and paste the link into?

The browser’s address box is where you type in the name of the site that you want to go to. In Internet Explorer the browser’s address box is the area that says:
 
 
in the picture below.
 
 
If clicking on the link in your original email doesn’t take you to skiracereg.com and finish the sign up process, then you need to copy the entire link and paste it into the address box and press the enter key.

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What browsers has the site been tested to work with?

skiracereg has been tested to work with Internet Explorer 8.0, and current Chrome, FireFox and Safari browers on Windows XP, Vista and 7.

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How will charges from skiracereg.com appear on my credit card?

SkiRaceReg.com is owned and operated by R. Douglas Briggs, Inc. to provide inexpensive and comprehensive membership and race registration services to USSA Masters Divisions. Even though you are registering for races being hosted by a variety of organizations, your credit card will show 'skiracereg.com' for transactions charged to your card.

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How can I find out more about charges to my account?

There are many ways to find out about charges to your account.

You may view all invoices from skiracereg.com to your account by logging in and choosing My Account. On the My Account page, click 'Invoices'. You will see a list of your invoices with the newest on top.

There is also a 'Balances' button that will show a summary of your Personal Account (cash/check transactions) as well as Credit Card charges.

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What happens if I disagree with a charge to my account?

Should you have questions about why you were charged for any item that appears on your credit card or account Balance summary, please check your online account with skiracereg.com for invoices that will explain the charges.

You may also contact the administrators for the race or event that may have initiated the charge. They will have first hand knowledge regarding the charge and can give you immediate answers.

Please do not place your credit card transactions into dispute with your credit card issuer without first contacting the administrator of the race or event. Any dispute initiated with your card issuer will cause your race or event administrators to be charged a NON-REFUNDABLE fee. This is a burden on the organization and will lead to increased costs and higher participation fees.

If the administrators for the race or event are unable to provide you with a satisfactory answer, please contact skiracereg.com at Email Webmaster or call 970 485 2711.

I do my best to understand the charges and mediate a solution to the problem. Most charges originate from races and events for a race organization that you signed up for on skiracereg.com. The processing of charges, in most cases, is initiated by the administrators of races and events you participate in. I can help you identify what charges have been made on behalf of the race and event organizations, however, I may not have all the information necessary to understand why the charge was made. I will contact the administrators of the race or event and help them understand your concerns and work through to a resolution of the mis-understanding.

If an error in charges is discovered, skiracereg.com and the administrators of the race or event will do everything possible to make it right.

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